FAQs

I have a question?

Here is a list of most frequently asked question, if your query is not answered here please do not hesitate to contact us either by telephone or email... Contact us by email

Is your site secure?

Yes,when your order is placed on our website we choose not to hold any sensitive information in regards to all credit or  debit card details.All such information passes directly to our payment provider Realex Payments.Should we need to issue a refund or any other transaction in relation to your card we will contact you directly by telephone.   

What is the best way to search for a product?

You can search for a product using the Quick Search which is located on the top left corner of each page, or you can use the menu on the left to browse each section.The search facility is a useful tool but has positive and negative results, using a phrase or name that is too general could bring up lots of products that you may not want and on the other hand being too specific you could miss what you are looking for. We recommend that when you use the search facility use key words to describe what you are looking for ie. search pirate instead of pirates. If you still cannot find what you are looking please telephone us or drop us an email, as the largest fancydress stockist in Ireland we are sure we will have what you looking for.

 How do I know it is in stock?

On each of our products we have a icon to show when a product is IN STOCK, If a product is out of stock it will show X Out Of Stock.  For products that have different sizes, the Choose a size message comes up in the drop down Size Menu.For your comfort we also display the quantity in stock.If you exceed the displayed quantity this will inform you that we have limited stock of that item.
However if we do  not have the quantity you require please contact us as stock arrives daily and may be awaiting processing into the system. 

I'm not sure what size - help?

Fancydress Costumes are not like your average everyday clothing, they are intended to fit a variety of sizes, most have an elasticated waistband which allows the fabric to stretch for a comfortable fit, most of our costumes stocked are close to high street sizing. We do however suggest that if you are an in between size go for the larger size rather than the small one as this will give you the option of making the costume smaller rather than trying to fit into something that's too small, as we say you are better looking at it than for it! 
We endeavor to provide the sizing information as exact as possible, should costume(s) be returned due to incorrect sizing and which has suffered damage resulting from this, a refund or replacement is at the descretion of partyandjokes.com.  Go To Sizing Chart 

Returns Address:

Partyandjokes.com C/o The Joke Shop, Townspark Centre, Cavan Town, County Cavan
(Make sure you have contacted us and received your returns number)

 How long will my order take?

 We endeavor to fulfill all ordered recieved within the cut off times, During busy periods such as Halloween and Christmas we advise you to order as early as possible. All orders recieved up untill our cut off point will be dispatched on that day orders recieved after that time will be picked and packed and ready for dispatch the following working day. All order received on Friday will be dispatched on Monday.If you need a costume in a panic , don't panic contact our sales team on 00 353 (0)49 4362044 and we will do our best to accomodate you. All goods dispatched carry a full track and trace service. If you would like to know where you goods are simply follow the delivery ID on you order confirmation email.

Go To Shipping For More Infomation

 What payment do you accept?

We accept all methods of payment from Cheques, Drafts, Postal Orders to all major credit cards, Visa , Mastercard , Laser , Cheques, Drafts, Postal Orders As a flexible friendly family owned company we give you the option of how you would like to pay, it's as simple as pick your products on line give us a ring and lets us know how you wish to pay.All cheques to be cleared before goods are dispatched. If you have any questions in relation to this section simply contact are sales team and we'll get it sorted so you can get on with the party. Contact Us

 What if the goods are faulty?

This is quite rare but due to manufacturing errors somethimes goods can be faulty, if this is the case you will need to follow are returns policy procedure. Do not send back any items unless you contact us in the first instance. We must be notified within seven days of purchase explaining the problem, Should your claim be successful you will have the option of a replacement or a full refund. You will have to confirm your name, address and purchase number, so have this information to hand. We will give you a returns number, this is to be included on you package for return. If any of the information requested above is ommited this will lead to a delay in processing you request. 1. Partyandjokes.com shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval. 2. Until the faulty goods are returned and received at the above address we are unable to dispatch a replacment. returns@partyandjokes.com

 Can I cancel my order if it is no longer required?

If you order is is no longer required please contact us immeadiately by telephone and must be received in writing via email. If your item has not been shipped this is not a problem, if the items has been shipped you can return the item in question to us at you own expense, within seven days,unopened and unused, we will be happy to refund the cost of the goods, a re stocking fee may apply.